Frequently Asked Questions
How long has Cellular Toy Shoppe been in business?
We have been taking great care of our customers since 1999. We have been in our current Kensington location for over 10 years.
Common Questions about Refurbished Phones
Do you sell refurbished or used phones?
We sell brand new, used, and refurbished cell phones. All phones come with accessories and 90 Day Warranty
Why should I purchase an unlocked refurbished cell phone from Cellular Toy Shoppe?
An unlocked refurbished cell phone with warranty is far less expensive and one less phone in a landfill. A refurbished unit is often at least $100 less than MRSP. We offer a 90 Day in-store warranty and inspect all our unlocked refurbished cell phones.
What is the difference between a "Like New" refurbished and a "used" cell phone?
A “Like New” refurbished cell phone is phone in near-perfect condition, certified and approved by a reputable supplier with little or no signs of use or damage, whereas a “used phone” means any phone that has been previously used and can be in any condition.
Do you sell accessories?
We carry a full range of phone cases, screen protectors and other accessories to complement our wide selection of phones and bring you the most value possible. Our technical sale representatives will help you out.
Common Repair Questions
Does Cellular Toy Shoppe repair cell phones?
We repair broken screens, replace batteries, perform diagnostics for most mobile phones and tablets. Most repairs are same day and come with a 90 Day Warranty.
How long does Cellular Toy Shoppe take to repair cellular phones?
Most cell phones can be repaired in about an hour. Others may take a day or several days depending on the labour of the repair.
Why should I have my cell phone repaired by Cellular Toy Shoppe?
We use OEM quality parts, or the highest quality parts available in the market. There is a quick turnaround (most repairs are done same-day) with reasonable prices.
Can Cellular Toy Shoppe repair water damaged cell phones?
We have a water damage cleaning service for any device that has been exposed to water. However. if your cell phone is sitting with water damage for more than 2 weeks, probability of successful cleaning decreases.
What is my warranty from Cellular Toy Shoppe?
We cover phones and repairs with 90 days warranty. Unless otherwise specified.
Do I need an appointment to get my device repaired?
No, we work on first come and first serve basis.
What does our repair estimate include?
The prices listed online include BOTH cost of part and labor.
Does Cellular Toy Shoppe unlock cell phones?
Yes we do. Please see in-store for details.
