We started Cellular Toy Shoppe back in 1999 in an effort to supply more selection to those wishing to personalize their cell phones. We were one of the very first stores in Western Canada to offer coloured housing, light up antennas and LED mods. CTS started small with our first location in the Rosslyn Shopping Centre. Since then, we have grown to our current location in Kensington Plaza.
The Cellular Toy Shoppe offers one of the largest selections of cell phone accessories and cell phones. We have accessories and protection for almost every phone in our store. There is a wide selection of new, used and refurbished cell phones. You can buy, sell or trade with us. If you are looking for repair or unlocking services, we also have full time technicians who can fix almost any issue you are having with your phone.
With over 40 years of collective experience in this fast paced industry, we can assist you with all your cellular needs. Our technicians have repaired thousands of phones.We have had countless happy customers. We take pride in our customer service. Therefore, we don’t believe in dazzling you with techno babble or selling you something you don’t need or want. Straightforward answers, simple and honest solutions delivered to you with respect by a knowledgeable staff is what we’re about. We are happy to address your questions and concerns and explain the intricacies of the cellular industry. We want to help you navigate through it to get the best you can from your phone.
Our goal remains simple – to help you get the best out of your phone.
Reviews of Cellular Toy Shoppe
I cannot say enough about the service and quality of service at the Cellular Toy Shoppe. Highly recommended if you are having any issues with your cell phone.
June 3, 2020
I needed a long cable for my phone since my family’s house did not have an outlet close to the guest bed. Despite the current pandemic the staff were very helpful and kind in helping me the whole time. I got a good quality cable and some great service, and will be going back again if I need to
April 17, 2020
Needed my phone screen replaced, they had a competitive price and did the work the same day. A few months later need them to look at my microphone for hands free talk. Fixed it in 30min. I found them friendly and they wanted to keep me informed about all the work they did.
April 14, 2020
This by far the best repair shop I've been to, phone or otherwise. Been there twice now, both times the staff were respectful. They told me what they were going to do, and how much it will cost upfront so there was no hidden costs. Prices are reasonable and they get your phone repaired really quick, and even if there are cheaper places (haven't found any) I'd rather go here for the service. This place is great and this is the only place I've been compelled to review, so much so I made an "anonymous" account.
February 21, 2020
My toddler broke my iPhone. I decided to shop for a used iPhone as a replacement, instead of buying a new one. I google used iPhone in Edmonton, and came across this store with good review. The iPhone they sold me was in mint condition! Not only that it was non pressure sale! Also they even stayed a little bit past their hours to complete the sale, as I showed up right before they were about to close.
February 8, 2020
Had a cellphone replaced here and after I had some unrelated issues with the phone. I had a bit of a temper tantrum and even though the issues had absolutely nothing to do with the the repair done at this store, I posted a very rude negative review on here. Even after my own childish reaction when I came back to the store with the phone,Wes was willing to help me with my issues and not only that but he also split the cost of the fix with me. That is above and beyond excellent customer service in my opinion and I don't believe there is many businesses that would act in such a manner. I am greatly appreciative and I heavily apologize for my previous comments. I doubt I would take a phone anywhere but here for repair in the future. Thank u so much!
February 8, 2020
For some strange reason, the new work phone I was loaned was locked when I received it. Two service providers failed to help me before I read Cellular Toy Shoppe's positive online reviews and decided to try there. The proprietor impressed me with his technical expertise and good customer service. So much so that I paid for additional help with my son's phone.
January 3, 2020
Excellent prices.I phone was like new condition. very good warranty. And a real person to help if you have any issues. Can't beat it.
December 9, 2019
I came in to get my phone looked at after i had a problem with my iPhone 7 screen after i did my own battery replacement. The gentlemen that was working the counter helped me and gave me very good advice and was extremely kind to me and my mother. I absolutely recommend coming here if you have any needs regarding your phone. Huge thank you for the help.
October 27, 2019
I had this company replace a cell phone battery and Wes and Brennan at the store provided excellent service and timely repairs. Wes even kept in touch when the new battery did not arrive as scheduled, wish they could train the rest of the customer service world. I'd recommend them any time.
October 5, 2019
I went in today to buy a new phone and Sam was working and dealing with a very difficult customer who was swearing at him and calling him names. Some remained polite, professional, and very patient with this man. When he had finished dealing with the rude customer he came to help me. Even though he was shaking from the incident with the rude customer he carried on with me in a very professional manner. I was very impressed! I will do all my business at cellular toy shop!
October 5, 2019
Went in looking for a case for my phone. Very quick and friendly service. Vishal, the associate was great, finding the right case. Highly recommend him if you're looking for someone who knows their phones. Will definitely come back again.
September 27, 2019
Would highly recommend! They are super honest and really good customer service. I will definitely be coming back !
August 30, 2019
I went here get a screen protector installed on my iPhone. The guys here did an excellent job! They made sure I was well taken care of and installed the screen perfectly! I am one who OCDs over small things like dust under screen, alignment with my screen etc and they did a perfect job installing and made sure I left happy. I will come here again! Thanks guys!
July 7, 2019
Absolutely super accommodating and very kind people ,I live in the neighborhood and have always come to them anytime I encountered an issue with my phone. Friendly and experienced staff . Always fast and honest service. Thank you
June 3, 2019
I went in to look for a new screen protector for my A8, not only did the owner (Wes) take the time to explain the warranty, but he explained other services they provide. They laser cutt a screen protector right on the spot and put in on the phone for no extra cost. I highly recommend this store. I will be going back.
June 1, 2019
I can not recommend this place highly enough. The fellow who run it is really really great. Friendly, helpful and NOT a shark, like so many. He genuinely wants to help you, not make money from you! I’ve been in twice now with different problems and he always tries to fix things in the most economical way first. He is very informative at the same time. I am now walking away from his store with a phone fixed at no cost because he figured out that my problem. Was just an antenna connection problem. He opened my phone up, disconnected and reconnected it tried it, found it fixed and didn’t charge me the $35 minimum. How often does a person encounter THAT at a phone repair place? Worth the drive!
May 25, 2019
Came here about a week ago because my phone wasn’t charging and was ready to spend a couple hundred on getting it fixed. The man working there explained to me that my iPhone has warranty and to take it to the Apple store. Was ready to leave and he cleaned the charger port out for me and my phones been charging perfectly ever since. If you have any problems with your phones definitely take it to these guys!
May 16, 2019