Warranty & Protection

Every eligible used or refurbished phone includes a complimentary 90-day limited warranty covering qualifying mechanical and electrical defects under normal use.

Our optional extended warranty provides the same repair-or-replacement coverage as the complimentary 90-day warranty and extends total protection to 12 months from the original purchase date, including the first 90 days (not an additional 12 months afterward). It also includes separately advertised additional benefits.

Both warranties cover eligible mechanical and electrical defects under normal use, including charging port malfunctions, speaker and microphone hardware failures, internal hardware defects, and display failures not caused by physical damage. Verified battery defects may be covered under the complimentary 90-day warranty, subject to inspection. All claims are subject to inspection and verification.

Verified battery defects are covered during the initial 90-day warranty, subject to inspection. Normal battery degradation is excluded, and battery repairs or replacements are not covered under the extended warranty after the first 90 days.

Normal battery degradation, cracked screens, physical damage, liquid damage, cosmetic damage, normal wear and tear, misuse, unauthorized repairs, loss, theft, and software issues unrelated to covered hardware defects. Battery repairs or replacements after the first 90 days are not covered under the extended warranty.

• One free standard tempered glass screen protector, professionally installed at purchase.
• Access to a temporary loaner phone during qualifying warranty service, subject to availability, a refundable deposit, and a loaner agreement.
• One-time $20 repair discount toward an eligible paid repair during the coverage period — a single benefit with no cash value; cannot exceed the eligible repair charge; cannot be combined with other promotions.

Both warranties begin on the original purchase date. The standard warranty lasts 90 days. The extended warranty provides 12 months of total coverage from that date, including the first 90 days—not an additional 12 months afterward. Warranty repairs or replacements do not restart or extend the warranty period, except where required by law.

Bring your device and proof of purchase to Cellular Toy Shoppe. Warranty claims require proof of purchase and IMEI verification (matching our sales records). Please back up your personal data before submitting your device for service. Our technicians will inspect the phone to determine whether the issue qualifies for warranty coverage.

Under both the 90-day and 12-month warranties, we either repair the defective phone or replace it with the same make, model, and storage capacity (GB). The colour may vary depending on availability. If the same phone is unavailable, we may offer a comparable phone of equivalent value with customer approval.

No. Accidental damage is excluded. Extended warranty customers may use their included $20 repair discount toward one eligible paid repair.

The extended warranty is available at the time of the original phone purchase.

Warranty coverage applies to the original purchase and is subject to the terms provided at the time of sale.

Visit Cellular Toy Shoppe at 12528 132 Avenue NW, Edmonton, Alberta, with your device and proof of purchase. Warranty claims require device verification (including IMEI or serial number matching our sales records). Please back up your personal data before service.

Phone: 780-475-6776

Serving Edmonton since 1999, Cellular Toy Shoppe offers professionally inspected used and refurbished phones, experienced technicians, dependable local service, and convenient in-store warranty assistance.

Any repair or replacement performed under warranty does not restart or extend the original warranty period, except where required by law.

Customers must provide proof of purchase, and the device's IMEI or serial number must match our sales records. Customers should back up their personal data before submitting a device for warranty service. Data may be lost during diagnosis, repair, or replacement.

Warranty coverage does not include failures caused by physical damage, liquid exposure, misuse, or unauthorized repairs. Any such damage identified during inspection will be documented.

The extended warranty includes a one-time $20 repair discount toward an eligible paid repair during the coverage period. It is a single benefit with no cash value, cannot exceed the eligible repair charge, and cannot be combined with other promotions.